In almost all cases, all client facing work is undertaken by me personally. The only exception to that could be very specific learning workshops which I may decide are better delivered by one of my colleagues.

That’s absolutely fine. I don’t want you to commit to anything until you are sure either. All projects begin with a no-obligation exploratory first meeting when we can get to know one another a bit better, explore your needs and decide whether we want to take it further.

Once we have fully explored your needs and we are both clear on what you want to achieve from any project we might work on together, you will receive a detailed proposal with full cost details. You can then decide whether you want to proceed or not and then we will enter into a formal agreement.

That’s absolutely fine. Some of my longest client relationships have started with a short initial audit of their current culture/values/situation etc. We can then decide from there whether we both think there is value in moving forward to a larger project.

Mainly yes. I have always been drawn to family businesses after I experienced personally first hand the difference that a strong family business culture can make to both the individuals working within the business and the external customer experience.